ORDER BY PHONE:
Call Toll Free 1.800.414.8778
Business Hours are 8:30 am to 5:30 pm Central Time Monday through Friday
ORDER BY FAX:
You may order 24 hours a day, 7 days a week via fax. Fax your order form directly to 214.946.5223.
ORDER BY MAIL:
Mail your completed order form to:
Spirit Innovations
16514 Westgrove
Addison, TX 75001-2469
PAYMENT
All orders must be pre-paid in full. No order will be processed until full payment has been received.
• Credit Cards accepted: MasterCard, Visa, Discover and American Express.
• Cashier’s Checks, Money Orders or Gym/School Checks are accepted.
• Personal Checks will be accepted, however, there will be a delay of approximately 7-10 days until the check has cleared the issuing bank. Only send one check per order. Multiple checks will not be accepted for an order. There will be a $30.00 service charge added to all returned checks.
District Purchase Orders, School Purchase Orders and Letters of Authorization
• All orders will be accepted from schools and school districts that are in good credit standing with Spirit Innovations. Other restrictions could apply.
Delivery
Contact the SI Customer Service department for current delivery schedules. Delivery schedules are approximate and may vary depending on availability of products and the time of year your order is placed. Production will begin once a completed order is received in the SI office. This includes sizes, styles, colors and payment. Please allow for shipping time.
Other Conditions
All delivery schedules are approximate. Spirit Innovations assumes no liability for delivery delays due to our inability to obtain supplies, raw materials or labor. Spirit Innovations, also assumes no liability over conditions which we have no control including delays of carriers, accidents, strikes, war, natural disasters or other unavoidable causes.
Changes and Cancellations
No order can be changed or cancelled once it has been entered into production. If additional uniforms or items are needed after an order is processed, a new order can be placed and will be assigned separate production and delivery schedules.
Disclaimer
Spirit Innovations cannot guarantee variances in color, shade, size and construction of stock items. We reserve the right to change, correct or improve goods without notice. We will not be responsible for changes in color.
Minimum Orders
A minimum of 12 uniforms is required on Custom Uniforms & Package Uniforms. Fill-in uniform orders require a minimum of 4 uniforms.
A minimum of 12 is required on Custom Manufactured Items (Bags, Bows, T-shirts, Shorts, Sweatshirts).
Matching Previous Orders
If matching previous orders or existing garments, please provide a sample of the item(s) to be matched. Label each item clearly with team name and contact information. If matching a previous SI order, please include the original order number.
Spirit Innovations makes every effort to match colors and designs as closely as possible. Although the finest dyes are used in all products, materials and lots may absorb dye to varying degrees and shading difference may occur. SI will apply our current sewing and design standards to all garments, which may result in slight manufacturing variances from the garments to be matched. Therefore, SI cannot guarantee a perfect color or design match. Pricing may vary from previous orders.
CARE INSTRUCTIONS
POLYESTER UNIFORMS & WARM UPS, CAMP/PRACTICE WEAR, NYLON & COTTON BASICS
Use a mild detergent and machine wash separately in cold water. Do not use fabric softener. Remove promptly, Do not let sit after spin cycle. Tumble dry with low heat or hang to dry. DO NOT DRY CLEAN
GARMENTS WITH SEQUIN OR MYSTIC
Use a mild detergent and hand wash or machine wash separately in gentle cycle, using cold water. Do not use fabric softener. Remove promptly and hang to dry. Failure to do so may result in loss of sequins. Spirit Innovations is not responsible for sequins falling off. Complete shrinkage and colorfastness cannot be guaranteed because of different laundering processes and absorbent qualities of fabric. DO NOT DRY CLEAN.
GARMENTS WITH EMBROIDERY
Due to the fragile nature of embroidery, special care may be needed. Use a mild detergent and machine wash separately in cold water. Do not use fabric softener. Remove promptly, do not let sit after spin cycle. Failure to do so may result in bleeding of embroidery color. Tumble dry with low heat or hang to dry. DO NOT DRY CLEAN. Stitching may become loose after numerous washings or improper care. Therefore we cannot guarantee durability of embroidered garments.
Returns and Exchanges
Returns/Exchanges are accepted only if there is a quality issue. Spirit Innovations guarantees our merchandise against manufacturing defects. We will be happy to correct any workmanship defects if we are notified within 14 days after the ship date. After the fourteen (14) day time frame, any repairs will be the sole responsibility of the purchaser. However, if the items are custom-made to your specific requests (color, size, tackle twill lettering, embroidery, or printing of any kind) we are unable to accept returns or exchanges.
For health reasons, returned garments that are dirty and soiled will not be accepted and processed. The garments will be returned to the customer.
Products are not returnable if alterations have been made to the garment.
Returns will not be accepted for fabric durability and colorfastness for metallic and sequin materials. Spirit Innovations is not responsible for sequins falling off.
All returned items must be accompanied by a Returns and Exchanges Form. A 20% restocking fee will be charged to all returned, stockable items. For all exchanges, Spirit Innovations must receive unworn items before new items can be shipped. Shipping charges will be added on any orders requiring additional shipment for exchanges.
Shoes
Shoes must be returned in their original, unmarked box, clean and unlaced. If shoes are not in restockable condition (clean, unmarked and unlaced), they will be returned to the customer.
Non-Returnable Items
Items that have been worn, embroidered, washed, damaged or soiled cannot be returned. Custom embroidered or screen printed items cannot be returned Returns sent COD will not be accepted.
How to Measure
Have the same person measure all team members. This will help to ensure similar fit overall between team members. If parents are at the fitting, make sure they agree with the size being ordered. A sign off sheet approving sizing is helpful so parents understand that uniforms are custom made and non-returnable.
Bust/Chest: Measure around the fullest part of the chest with the arms down.
Full Back Length: Measure from the tip of the most prominent bone at the base of the back of the neck, down to the natural waistline.
Crop Back Length: Measure from the top of the most prominent bone at the base of the back of the neck, down to the desired cropped length. Crop Back Lengths offered may vary per style.
Waist: Measure around the narrowest portion of the waist.
Hips: Measure around the fullest part of the hips.
Skirt Length: Measure in back from the natural waistline over the hips to the desired length on the leg. Skirt lengths must be in whole inch increments. Waistband is included in the skirt length. Skirt lengths cannot be ordered shorter than the lengths listed on the size charts for a size. Skirts are made to be worn at the waist, not the hips, so please measure accordingly.
Inseam: Measure from the inside of the leg beginning at the crotch seam and measure down the leg to the desired length. We recommend that uniform shoes be worn to determine the proper inseam.
Girth: Measure from the center of the shoulder and run the measuring tape between the legs and back up to the starting point on the shoulder.
Selecting Your Size
1. SI garments are manufactured to standard sizing charts. Measurements are taken of each athlete, or sizing samples are tried on, to determine which standard size will most closely fit. SI uniforms are not manufactured to fit an individual athlete’s measurements. Use your measurements to choose your size in the Size Charts on the following pages.
2. You may be ordering for growing athletes so be sure to take this into consideration when selecting sizes.
3. As with any standard-sized garment, some alterations may be necessary for proper fit, and is the sole responsibility of the purchaser. SI does not alter uniforms.
4. If using SI Sizing Samples, please note that there may be small variances in size due to design and braid placement. If in doubt, order a size larger.
Shipping & Handling
Orders are normally shipped via UPS unless otherwise requested. Note: UPS will not deliver to a P.O. Box number. Please provide a complete street address on your order. Once shipment has left our warehouse, we are not responsible for any delay caused by the carrier.
Please review the charges for shipping and handling on the chart below. Be sure to include the Shipping & Handling charge in your total.
| Total Order |
Ground |
2nd Day |
Next Day |
| $00.00 - $25.00 |
$7.00 |
$18.00 |
$32.00 |
| $25.01 - $50.00 |
$9.00 |
$20.00 |
$39.00 |
| $50.01 - $100.00 |
$11.00 |
$22.00 |
$40.00 |
| $100.01 - $150.00 |
$13.00 |
$24.00 |
$43.00 |
| $150.01 - $200.00 |
$14.00 |
$27.00 |
$44.00 |
| $200.01 - $250.00 |
$15.00 |
$29.00 |
$45.00 |
| $250.01 - $300.00 |
$16.00 |
$31.00 |
$46.00 |
| $300.01 - $350.00 |
$17.00 |
$33.00 |
$47.00 |
| $350.01 - $400.00 |
$21.00 |
$35.00 |
$49.00 |
For orders over $400.00 add $3.00 for each $50.00 over $400.00.
Alaska & Hawaii - Double Shipping. |
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